Legal
Privacy Policy
Last Updated: 18 June 2025 · Loceng Kencana, Ipoh, Perak, Malaysia
1. Introduction
Loceng Kencana ("we", "us", "our") is a watch repair workshop located at No. 22, Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia. We are committed to handling the personal information you share with us in a careful and transparent manner. This Privacy Policy describes what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to information collected through our website at locengkeed.world and through direct contact with our workshop. Please read it alongside our Terms & Conditions and Cookie Policy.
If you have questions about this policy, please contact us at [email protected].
2. Information We Collect
2.1 Information You Provide Directly
When you contact us through our website enquiry form or by email, we may collect:
- Your name
- Email address
- Phone number (if provided)
- Any information you choose to share about your watch or enquiry
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, pages visited, and referring website. This is handled through cookies and analytics tools where you have given consent. Please see our Cookie Policy for full details.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry about our watch repair services
- Communicate with you about a service we are carrying out on your behalf
- Maintain records of services provided for quality and warranty purposes
- Improve our website and services based on aggregated, anonymised usage data
We will not use your information for direct marketing without your separate consent. We do not sell or rent your personal information to third parties.
Legal basis for processing (applicable under Malaysia's Personal Data Protection Act 2010): We process your data under the basis of consent (when you submit an enquiry form) and legitimate interests (to fulfil service obligations and communicate about ongoing repairs).
4. Data Retention
We retain your contact information for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of your service enquiry and up to two years thereafter, to allow for follow-up or warranty-related queries. Workshop service records may be retained for up to seven years in line with standard business record-keeping practice.
5. Data Protection Measures
We take reasonable steps to protect personal information from unauthorised access, misuse, or disclosure. These include:
- Use of secure, encrypted connections (HTTPS) on our website
- Limiting access to personal data to staff with a genuine need to handle it
- Regular review of our data handling practices
In the event of a data breach that may affect your personal information, we will notify you promptly and take steps to limit any potential harm.
6. Cookies
Our website uses cookies to function correctly and, where you have consented, to collect analytics data. A full explanation of the types of cookies we use and how to manage them is available in our Cookie Policy.
7. Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to correction: You may ask us to correct inaccurate or incomplete information.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
- Right to limit processing: You may ask us to stop using your personal data for certain purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to requests within a reasonable period and in any case within 21 days.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their respective policies before sharing any personal information with them.
9. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through our website, please contact us and we will remove it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
11. Contact
If you have any questions about this Privacy Policy or about how your personal data is handled, please contact us:
- [email protected]
- No. 22, Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia
- +60 5-2419 7368